“We are simply encouraging couriers to bike when possible to ensure the most reliable delivery times for consumers.”Īn email from the company sent to couriers on April 8 said, “We’re changing the way courier trip requests are sent. “We have not phased out couriers who deliver on foot, and we have no plans to,” an UberEats spokesperson said in a statement to Fortune. The spokesperson said that the change takes into account the location of each courier. He said he believes the orders that the other two groups reject are passed to delivery walkers.Ī spokesperson for UberEats said that the company is not phasing out walking couriers on its app, but that it recently made a change to how orders are routed to couriers based on who has the quickest delivery time. Although he said he lacks proof, he’s noticed that delivery drivers are getting priority, with the orders they don’t want pushed to bikers. The lag in orders is caused by a change to the UberEats algorithm, Guerrero thinks. Instead of earning the usual $500 to $600 for 60 to 75 deliveries, last week, he said he made $320 to $370 working nearly double the hours he used to. As of Thursday, Guerrero was still making less than what he usually did two weeks ago.

Guerrero, who delivers full time in New York City, called UberEats customer service more than five times and was told it was likely a glitch in the app and that he should reset his phone.

“I’m like, ‘What’s going on?’”īut when he switched his app to show he was willing to deliver orders by bike instead of by foot, the usual rhythm of orders resumed. “Two-hours-and-a-half passed by and I wasn’t getting any deliveries,” Guerrero told Fortune.

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